Returns & Refunds

Returns and Refunds Policy

At RusTech Wood, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Please note: Engraved or personalised items cannot be returned or refunded, unless there has been an error on our part or the item is defective.

If you believe your item is faulty or incorrect, please contact us at info@rustechwood.com within 7 days of receiving it and we’ll do our best to make it right.

Return shipping is the responsibility of the customer unless the item is damaged or incorrect.